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Communication skills

Civil & Healthy WorkplacesLeadership
December 28, 2016

5 Reasons to Start 2017 with Communication Skills Training

You know this already, but I’ll say it anyway- Effective communication among employees and managers is vital to your organization’s success. If people aren’t communicating well, they aren’t producing quality…
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Workplace bullying
September 8, 2015

What to do when confronted by an angry co-worker or manager

Martial arts instructors teach the difference between acting and reacting. To act means to recognize the situation, understand what it means, become aware of your feelings, apply your consciousness, and…
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Civil & Healthy Workplaces
August 18, 2015

The best methods to help internal communications in business

Just as good communication between a business and a client is essential for success, so is good communication within a company. A company that communicates effectively is drawing on all…
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Civil & Healthy Workplaces
June 14, 2015

What if my overly-assertive boss says I need to be more assertive?

I get email newsletters from the Crucial Conversations people, Vital Smarts, and recently received an email addressing this question. What if you contribute your success to your ability to work…
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Civil & Healthy Workplaces
April 3, 2015

Are you “overassertive?”

According to an article in the Wall Street Journal, Columbia business professor Daniel Ames and doctoral candidate Abby Wazlawek wanted to determine if people could gauge their own assertiveness. Negotiators…
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Civil & Healthy Workplaces
December 18, 2012

The Key to Collaboration

There are two reasons people have a hard time collaborating: fear and ego. These reasons manifest into three hurdles to effective collaboration: not thinking the final outcome will be fair,…
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Civil & Healthy Workplaces
December 18, 2012

Can Your Body Language Change Your Mood?

One of the many tips offered in my recent book, BACK OFF! Your Kick-A** Guide to Ending Bullying at Work, suggests that you can use your body language to battle a…
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Civil & Healthy Workplaces
July 25, 2012

10 Tips for Tackling the Toughest Workplace Conflicts

Workplace conflicts are bound to happen in any office environment. When dealing with conflicts at work, you must consider stepping in the shoes of the opposing party and understand where…
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