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Civil & Healthy WorkplacesLeadership

Harvard Business Review: The Price of Incivility

By February 6, 2013 One Comment
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The price of incivility is high when it comes to the workplace. Everyone who has experienced workplace incivility usually ends up responding negatively. This slowly chips away at a company’s bottom line. When employees feel disrespected at work, the results aren’t beneficial to the company. They either get upset and leave their job or just lose the motivation to work. The price of incivility is also shown from disrespectful behaviors displayed between colleagues. When customers see such actions of incivility, they are quick to walk away from the store without making any purchases.

“We’ve interviewed employees, managers, HR executives, presidents, and CEOs. We’ve administered questionnaires, run experiments, led workshops, and spoken with doctors, lawyers, judges, law enforcement officers, architects, engineers, consultants, and coaches about how they’ve faced and handled incivility. And we’ve collected data from more than 14,000 people throughout the United States and Canada in order to track the prevalence, types, causes, costs, and cures of incivility at work. We know two things for certain: Incivility is expensive, and few organizations recognize or take action to curtail it.”

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