Gain the Tools to Communicate with Civility
Incivility at work is on the rise. The Civility in America 2011 poll reported that 38% of workers believe the workplace is becoming more disrespectful, and 67% believe there is a strong need for civility training. In an online search over 12 million mentions of “civility” surface, a 460% increase from 2010 according to Weber Shandwick, the firm responsible for the poll. Clearly, Americans are taking notice of the need for respect at work. This course will lay the groundwork to facilitate your employees’ ability to work together in creating a civil workplace where positive, professional relationships will thrive.
This course covers a variety of topics including: the basics of communication, effective listening, conflict management, positive language, assertiveness, perception and open-mindedness. During the last few minutes of the training, the group will develop a list of “ground rules” for treating each other with civility and respect.
At the end of this course, attendees will be able to:
- Communicate more effectively with customers, co-workers, bosses and subordinates
- Understand their own perceptions, beliefs and values in order to remain open-minded and empathetic
- Demonstrate active listening skills
- Describe the spectrum of passive, assertive and aggressive communication
- Display assertiveness in a professional manner, using a three step tool
- Utilize positive over negative language in order to build a more positive climate
- Understand their own conflict management style, how conflict arises, and how to resolve it
- Know their own social style, and how to communicate with each of the five styles accordingly
- Become aware of their body language in order to appear professional and confident
- Author emails and social media posts that are civil and professional
- Develop a personal action plan to ensure they practice the art of civility in future interactions
- Come to agreement on the “ground rules” of behavior (that management can turn into corporate values, insert into a corporate policy, or develop action items around)
This course is highly interactive, and includes a workbook, activities, discussions and assessments.