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Civil & Healthy Workplaces

Avoid Disrespectful Behavior by Embracing Civility at Work

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Some employees may have to deal with rude or disrespectful people at work on a daily basis. Such behavior can be experienced either with their bosses, colleagues, subordinates, customers, clients and even with third parties at work. However, the key to avoiding such behavior and building a civil workplace is by embracing civility itself.

Embracing civility complements civility training by remembering some easy guidelines. First, one should remain patient and calm in dealing with others, especially those hot-headed ones. And if ever you may disagree with someone, make sure it is an important matter to argue with. Arguing pointless matters leads to nowhere; and always remember that you cannot always be right.

Another way to maintain civility at work is learning the art of listening, as being a good listener is a strong display of embracing civility. Also, one must take note to search for the good in everyone instead of seeking for other’s flaws, as it would never be healthy in building a civil workplace. Another important thing to note of is to avoid the gossip as such unethical behavior has no room for a civil workplace. One should also learn to acknowledge one’s mistakes and not blaming others for it. Workplace civility consulting may help you in this.

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Catherine Mattice Zundel

About Catherine Mattice Zundel

Catherine Mattice Zundel, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

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