According to several studies, 35% of the workforce encounters bullies at work, and workplace investigators are often finding bullying, instead of harassment or discrimination, when investigating hostile work environment complaints.
Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Bullying includes frequent yelling, manipulation of work, nasty emails, social isolation, and a host of other negative behaviors.
Of course, organizations’ bottom lines suffer in turnover, communication breakdown, reduced quality in work, poor customer service and more…
- Define of bullying and three types of bullying behavior
- Obtain a better understanding of “bullies” and why they engage in bullying
- Discuss the stark similarities between workplace bullying, harassment, and violence
- Analyze a simple model of bullying, highlighting that it is a social phenomenon with a variety of roles being played
- Discover a series of questions to ask, in order to gain important insight about the bullying during an investigation
- Gain insight into the language targets use when recounting bullying, so as to more easily recognize workplace bullying in investigations
- Explore a proven coaching method for “bullies,” so that it may be offered as a recommendation