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Training Programs

We provide on-site training programs on a variety of topics to help you build a positive workplace. These training programs are pre-made and off-the-shelf to save you money, but of course we will tailor them to meet your specific needs.

Explore Our Training Programs

Civility Training

Gain the Tools to Communicate with Civility

Incivility at work is on the rise. The Civility in America 2011 poll reported that 38% of workers believe the workplace is becoming more disrespectful, and 67% believe there is a strong need for civility training. In an online search over 12 million mentions of “civility” surface, a 460% increase from 2010 according to Weber Shandwick, the firm responsible for the poll. Clearly, Americans are taking notice of the need for respect at work. This course will lay the groundwork to facilitate your employees’ ability to work together in creating a civil workplace where positive, professional relationships will thrive.

Course Description

This course covers a variety of topics including: the basics of communication, effective listening, conflict management, positive language, assertiveness, perception and open-mindedness. During the last few minutes of the training, the group will develop a list of “ground rules” for treating each other with civility and respect.

Learning Objectives

At the end of this course, attendees will be able to:

  • Communicate more effectively with customers, co-workers, bosses and subordinates
  • Understand their own perceptions, beliefs and values in order to remain open-minded and empathetic
  • Demonstrate active listening skills
  • Describe the spectrum of passive, assertive and aggressive communication
  • Display assertiveness in a professional manner, using a three step tool
  • Utilize positive over negative language in order to build a more positive climate
  • Understand their own conflict management style, how conflict arises, and how to resolve it
  • Know their own social style, and how to communicate with each of the five styles accordingly
  • Become aware of their body language in order to appear professional and confident
  • Author emails and social media posts in that are civil and professional
  • Develop a personal action plan to ensure they practice the art of civility in future interactions
  • Come to agreement on the “ground rules” of behavior (that management can turn into corporate values, insert into a corporate policy, or develop action items around)

This course is highly interactive, and includes a workbook, activities, discussions and assessments.

Communication Skills

Eliminate Roadblocks to Relationship-Building

Miscommunication and opposing points of view are part of the workplace and part of life in general. Though we often treat it as a passive process, and we just sort of do it, communication is an active process that requires our entire body and attention, especially to do it effectively. It is essential to learn about and respect perspectives that differ from our own; these days personal effectiveness requires skill in communicating well with a range of people. This course covers the basics of human communication, or interpersonal communication, in order to make your employees, supervisors, managers and leaders better at building relationships with one another and with customers.

Course Description

Having taught interpersonal communication courses at a university for over a decade, this course covers all facets of human communication, including:

  • A model of how communication works and why it’s so complicated
  • Self-awareness and perception
  • The lost art of listening
  • Language that creates positive communication climates
  • Communication with nonverbal cues, including appearance, time, eye contact, body language and more
  • Emotions
  • Group dynamics and team work
  • Conflict management
  • Communication online (e.g., social media, email, etc)

Each section offers interactive discussion and relevant, practical information for communication effectiveness in the workplace and at home.

Learning Objectives

At the end of this course, attendees will be able to:

  • Build positive and healthy relationships with co-workers, managers and customers
  • Build collaboration and respect among peers
  • Provide better internal and external customer service through demonstrating active listening skills
  • Define their own perceptions and judgments and understand how they can prevent effective communication
  • Use language that builds a positive workplace
  • Understand the power of nonverbal communication
  • Overcome misunderstandings and miscommunication with professionalism
  • Eliminate roadblocks that prevent effective communication
  • Rise above emotions during conflict in order to resolve conflict amicably
  • Get their ideas heard through delivery in an assertive and persuasive manner
  • Maintain a positive and professional image online and in email communications
  • Communicate in ways that are respectful, positive and civil

This course is highly interactive, and includes a workbook, activities, discussions and assessments.

Diversity & Inclusion

Create a Workplace that Celebrates Diversity

Employers who want the competitive advantage know that they must go above and beyond the requirements of the law and create an inclusive environment where the needs of all employees can be met. An organization that is truly inclusive focuses on diversity in every nook and cranny of its organization. For example, HR policies regarding flexibility are in line with employee needs. Benefits programs match the needs of the workforce. Performance management rewards those who celebrate inclusiveness and pushes out those who don’t tolerate diversity. The business seeks diversity in its pool of vendors, and seeks out vendors who also celebrate inclusivity.

Plain and simple – the workplace is diverse, and your workforce must understand how to communicate with people who are different than them.

Course Description: Give Your Managers the Tools They Need to Build an Inclusive Workforce

This course is half strategic planning and half training, and will set your managers, supervisors, human resources partners and leaders up with the tools they need to create a workplace that celebrates diversity and inclusion. We will take you through the process of setting up such a workplace, step by step by step.

Learning Objectives

After attending this course, attendees will be able to:

  • Describe the concept of diversity and inclusion and why it should be celebrated
  • Build an audit plan, and then audit, their own department in order to determine opportunities for improvement in diversity and inclusion
  • Create a strategic plan for capitalizing on those opportunities for improvement
  • Develop unique ways to expand the talent pool in order to expand the diversity in potential candidates
  • Develop interview questions that determine a candidates ability to work in a diverse workforce during the interview
  • Imbed diversity and inclusion into their departments through performance management processes
  • Empower their subordinates to discuss diversity and inclusion
  • Create diversity networks and employee resource groups, and employ them to become the heart of a diversity and inclusion program
  • Overcome the challenges they face when implementing diversity and inclusion into their department

Course Description: Company-Wide Intercultural Communication and Diversity Training

Diversity goes beyond demographic characteristics – it is a result of variations in perception, modes of thinking, feeling, communicating, and behaving that stem from our distinct experiences. If managed effectively, differences can help an organization succeed as innovation, collaboration, and increased adaptability are embraced by organizational members.

Learning Objectives

After attending this course, attendees will be able to:

  • Develop a strong understanding of their own “self” in order to understand how deeply engrained culture is in our behavior
  • Understand their diversity self-awareness and competencies
  • Define culture and diversity, and understand where cultural influences come from
  • Openly discuss diversity and cultural differences as a means of celebration of differences
  • Define their own culture on several cultural continuums, and understand how that shapes the way they and others think and act
  • Pinpoint their own assumptions and perceptions
  • Create an action plan for reducing and eliminating biases, stereotypes and prejudices
  • Understand their own conflict style and how culture plays into it, so that they can develop a plan for better conflict resolution
  • Become better self-monitors of their verbal and nonverbal communication
  • Communicate effectively with co-workers, team members, and clients despite cultural barriers
  • Empathize and respect others in order to create a supportive and collaborative work environment
  • Understand and recognize their own perceptions and stereotypes
  • Interpret the behaviors of individuals from another culture
  • Celebrate differences in ideas and ways of doing things

Sustaining Behavior Change After the Training

Programs include:

  1. Personal action plans regarding interpersonal skills that can be tied to performance management
  2. Leadership action plans managers can create and implement within their departments, and that can be tied to success measurements
  3. “Ground rules” created in the trainings that can be used for any number of activities to keep the culture change moving in the right direction

Both courses are highly interactive, and include a workbook, activities, discussions and assessments.

Harassment Prevention Training (CA and NY Compliant)

Most harassment prevention training programs are focused on what’s required by law in order to deliver you a compliant program. And we do that too – but we also ensure our training actually helps you prevent harassment by including content focused on preventative behaviors. If you want something that lives up to the name “harassment prevention training” then this is the training for your workforce.

Both courses are highly interactive and include a workbook for activities, discussions, personal assessments, hypotheticals, real-world case examples, and creation of action plans.

Company-Wide Training for All Levels

This course will provide a clear understanding of harassment, and provide tools for empathy, communication and respect.

Learning Objectives

At the end of the training, attendees will be able to:

  • Define incivility, abusive conduct/bullying, discrimination and harassment, and their impact on targets, witnesses, customers and the business
  • Discuss federal laws related to sexual harassment and some basic court decisions
  • Develop deeper understanding of the nuances and subtleties of sexual harassment
  • Understand harassment as a social phenomenon, which everyone has a responsibility to confront
  • Use a variety of methods for addressing unwanted behavior, and stepping in when witnessing inappropriate behavior directed at others
  • Explain why empathy is important to creating a positive and respectful environment; and demonstrate reflective listening skills and duel perspective
  • Describe your sexual harassment policy, how to report complaints, and their role and responsibilities in promoting a workplace free of harassment
  • Develop a personal action plan for living the company core values, and participating in collective building of culture defined by respect

Additional Leader, Manager and Supervisor Training

Leaders, managers and supervisors must be actively involved in pushing positive behaviors at all times, in order to truly prevent harassment.

Learning Objectives

In addition to the learning objectives above, attendees will be able to:

  • Identify symptoms of negative behaviors within their own departments
  • Understand obligations with respect to investigations and handling of complaints
  • Immediately implement tools to address negative behaviors, including stepping in using three steps of assertiveness, and coaching through your performance management system
  • Discuss best practices to avoid harassment claims
  • Work together with their employees to implement action items that will build a positive and civil departmental culture
  • Play a big role in building a culture that actually prevents harassment

Intercultural Communication

Gain Strategies for Positive and Effective Intercultural Communication

Diversity goes beyond demographic characteristics such as age, gender, race, physical ability, or sexual orientation – it is really about variation in perception, modes of thinking, feeling, communication, and behaving. If managed correctly, these differences that can help an organization succeed. When celebrated, a diverse workforce will find a greater variety of solutions, increased adaptability in members and the organization, and a level of comfort in communicating effectively in any situation.

Course Description

This course will address the basics of intercultural communication. It will help attendees see that culture dictates our perceptions and behavior, and that differing cultural values are important to personal and organizational success. We will discuss empathy and self-awareness, collaborative language, nonverbal communication, relationship building, intercultural conflict management, and barriers to effective communication such as stereotyping, discrimination and prejudice. Ultimately attendees will gain the tools they need for positive and effective intercultural communication.

Learning Objectives

After attending this course, attendees will be able to:

  • Describe the concept of diversity and why it should be celebrated
  • Describe their own cultural heritage and identities
  • Determine their own perceptions, stereotypes and prejudices, and understand how to recognize them in the future
  • Understand and describe how culture, behavior, communication and core values intertwine
  • Maintain a conversation style that seeks similarities, not differences, in others
  • Interpret the behaviors of another culture within that culture’s own framework
  • Communicate more effectively with team members and clients despite cultural barriers
  • Identify cultural dichotomies within their own culture, others cultures, and their organization
  • Empathize and respect others to create a supportive and collaborative work environment
  • Celebrate differences in ideas and ways of doing things

This course is highly interactive, and includes a workbook, activities, discussions and assessments.

Branding, Recruiting, Interviewing & Hiring

Confidently Recruit, Interview and Hire the Right Person

It is imperative to your organization’s success that your staff can perform not only high quality interviewing, but find and hire the person who will fit within your organizational culture. Most interview and hire workshops focus on recruiting, interview skills and onboarding, but our workshop goes a step further to give your hiring staff the tools to bring someone on board who will mesh with your employees, managers and organizational way of life.

Course Description

This course covers the interviewing and hiring process in these steps:

  1. Creating employer brand
  2. Understanding the organization’s culture
  3. Conducting a job analysis
  4. Developing behavior-based interview questions
  5. Recruitment strategies
  6. Interviewing and selection
  7. Onboarding

Learning Objectives

After attending this course, attendees will be able to:

  • Build an employer brand that attracts talent
  • Describe organizational culture and interview for culture fit
  • Conduct a thorough job analysis so you know what you need from your new person
  • Write effective job descriptions and job postings
  • Develop behavior-based interview questions and selection standards
  • Determine innovative recruiting strategies
  • Write behavior-based interview questions that get at the heart of desired skills for a position
  • Prepare for the interview and conduct effective, goal-directed, and consistent interviews
  • Understand background checks and assessments as a part of employer branding and onboarding
  • Create an onboarding program that creates the opportunity for new hires to make more meaningful contributions more quickly

This course is highly interactive, and includes a workbook, activities, discussions and assessments.

Performance Management

Increase Employee Performance

Annual performance evaluations, or performance reviews, are oftentimes fun for no one. Most managers and supervisors don’t like giving them and most employees don’t like receiving them. This reaction is unfortunate because the purpose of a performance evaluation is to acknowledge employees’ successes to make them even better performers. But many workplaces have forgotten what evaluations are about – somewhere along the line performance evaluations became a scary formal conversation behind a closed door with negative feedback and a form that goes in the employee’s file with a black mark that scars a personnel file forever.

Course Description

This training course offers insight into how to make your performance evaluation conversations – and the overall process of performance management – pleasant, useful and successful. Properly managing your employees’ performance throughout the year and conducting effective performance evaluations annually can increase employee motivation and engagement. This training course provides practical information on performance management and annual performance evaluations.

Learning Objectives

After attending this course, attendees will be able to:

  • Discuss the overall process of performance management
  • Confidently set expectations with employees
  • Coach employee performance to meet their and the organization’s expectations
  • Use performance improvement plans to improve performance
  • Motivate employees with the right rewards
  • Conduct effective performance appraisals and disciplinary conversations
  • Confidently give verbal and written warnings as part of the disciplinary process
  • Coach poor performers into great performers

This course is highly interactive, and includes a workbook, activities, discussions and assessments.

Public Speaking & Presentations

Deliver Dynamic Presentations

Communication and public speaking skills aren’t in our genes or DNA. Both are a skill that we must spend time learning in order to be sure we are doing it effectively. And, the ability to communicate, present ideas in a clear and concise manner, or otherwise speak and be heard is paramount in today’s fast-moving business world.

Course Description

This course covers an array of topics that will facilitate excellent public speaking skills and the ability to put forth ideas. It addresses the basics of communication, audience analysis, supporting ideas with appropriate evidence, speech outlining and preparing notes, developing an introduction and conclusion, organizing the speech, using powerful and persuasive language, delivery, developing strong PowerPoint slides, persuasive speaking, and overcoming nerves.

Your trainer, Catherine Mattice, is an internationally recognized keynote speaker, and has been teaching college students to deliver dynamic presentations for over a decade.

Learning Objectives

At the end of this course, attendees will be able to:

  • Overcome anxiety, and even use nerves to their advantage
  • Create a great first impression
  • Organize speech content for maximum impact
  • Deliver a speech appropriate to a specific audience using audience analysis tools
  • Provide strong and credible evidence to support ideas
  • Use nonverbal communication (eye contact, gestures, posture, etc) to build credibility
  • Deliver commanding speeches using powerful language and rhythm
  • Properly write speech notes and use them effectively
  • Avoid persuasive fallacies and use proven persuasive techniques
  • Handle questions from the audience with confidence
  • Create a powerful PowerPoint presentation
  • Excel in their own personal speaking style

This course is highly interactive, and includes activities, discussions, workbook (and time to practice!)

Workplace Bullying Program

Eliminate Workplace Bullying for Good

CareerBuilder reported in 2011 that 1 in 4 people are bullied at work.

Workplace bullying is recurring negative and abusive acts that include yelling, silent treatment, aggressiveness, extreme criticism, uber-excessive micromanagement, and spreading rumors. Targets of this behavior experience an array of psychologically damaging consequences such as distress, humiliation, anger, anxiety, discouragement, hopelessness, depression, burnout, and lower job satisfaction.

Of course, this decreases your bottom line – it is estimated that an organization can spend up to $100,000 per bully in turnover, absenteeism, presenteeism, low quality work and reduced work product, decreased company loyalty, development of a hostile workplace culture, communication breakdown, bad reputation within the community and industry, and workers compensation and litigation… to name only a few costly damages.

Course Description: Workplace Bullying Training for Managers & Supervisors

Managers are responsible for creating a positive workplace where employees can thrive. In order to do that they need special knowledge in both immediately addressing negative behavior as it occurs, as well as creating a positive culture. Managers must be actively involved in ending negative behaviors and pushing positive behaviors at all times; this workshop provides the tools to do so.

Learning Objectives

At the end of the training, managers will be able to:

  • Define workplace bullying, identify bullying behaviors, and understand bullying as a social phenomenon
  • Describe the damage bullying causes the organization and people
  • Discuss the business case for building a positive workplace with employees
  • Identify symptoms of negative behaviors within their own departments
  • Immediately implement specific tools to address bullying, including:
    • taking grievances from those feeling targeted by, or witnessing, bullies and working directly with HR to resolve them
    • stepping in immediately when they witness bullying
    • coaching those they witness engaging in bullying and provocative targets
    • addressing positive behavior in performance management processes
  • Work together with their employees to implement action items that will build a positive and civil departmental culture
  • Recognize the impact of change on their employees and the organization, and identify actions that can help them overcome the inevitable resistance to change
  • Agree on action steps they will take as a team to engage the staff in building a positive workplace culture, and develop a process for continued work together

Course Description: Company-Wide Workplace Bullying Training

This workshop provides the interpersonal skills needed to develop a positive workplace culture, and addresses negative behaviors from several angles. The workshop will provide information for those who might feel targeted by aggressive co-workers by offering assertiveness skills, and those who might be too aggressive by providing positive communication skills. The workshop also addresses bystanders to the behavior by creating awareness about the importance of standing up for each other. Finally, attendees will agree on a set of ground-rules for treating each other with respect that can be used in a variety of ways.

Learning Objectives

At the end of the training employees will be able to:

  • Define workplace bullying, identify bullying behaviors, and understand bullying as a social phenomenon
  • Describe the damage bullying causes the organization and peers
  • Describe the value of having a civil and positive workplace for the organization and peers
  • Determine their own barriers to effective communication in order to overcome them
  • Understand the role they play in the way they are treated at work
  • Describe the difference between listening and hearing, and determine specific action items to increase their ability to listen
  • Provide constructive feedback to their peers and managers
  • Use assertiveness to prevent bullying and respond when it is targeted at them and at others
  • Use their nonverbal communication to become more assertive
  • Agree on a set of ground rules for behaviors that they will hold themselves accountable to
  • Define a personal action plan for improvement

Both courses are highly interactive, and includes a workbook, activities, discussions and assessments.

Sustaining Behavior Change After the Training

This program also includes:

  1. Personal action plans regarding interpersonal skills that can be tied to performance management
  2. Leadership action plans managers can create and implement within their departments, and that can be tied to success measurements
  3. A healthy-workplace corporate policy template
  4. “Ground rules” created in the trainings that can be used for any number of activities to keep the culture change moving in the right direction

We also offer:

  • Customized training programs
  • Assistance in improving your already existing training materials
  • Content for online training programs
  • Training via webinar
Contact Us To Learn More
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